Customer Success Specialist Wanted! <3

Remote Freelancer
Countly Remote 40 000 Kč / měsíc nebo si řekni o víc
Countly is looking for a Customer Success Specialist to train our customers to get the most out of using our product. The role’s responsibilities include giving our customers demo of the product based on their use case and industry, preparing custom presentations and training, guiding the clients in the product analysis best practices, etc. To be useful in this role you should be an excellent communicator, be able to anticipate what might be the best approach given customers' use cases, etc.

Responsibilities

  • Work tightly with the account managers on planning the demos and trainings and on providing the follow up information after the demo to a client
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions, suggesting new features and functionalities based on the clients requirements
  • Working on the best approach how to guide our client on analyzing their apps and on using Countly to do that
  • Explore and work on workarounds and suggestions how to fulfill clients needs in the product
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Explore each clients use case and industry in order to prepare as custom and useful demo as possible
  • Share feature requests and effective workarounds with team members
  • Willing to come up with own solutions and suggestions, to learn the product and understand it from a deeper perspective

Basic Qualifications

  • Fluency in the English language; demonstrated in communication and in writing skills
  • Familiarity with data analysis
  • Excellent organizational and problem-solving skills
  • Computer science degree / related course
  • 2+ years of experience in a Client Management, Customer Success, or similar roles
  • Experience in working in the tech industry or on a tech-product
  • Integrity, honesty, and adaptable working hours
  • Ability to efficiently multitask and work within challenging deadlines.
  • Ability to work independently, with little to no oversight, and as part of a team.

Co je potřeba

  • Úroveň
    Medior
  • Praxe
    3 roky
  • Vzdělání
  • Jazyky
    Anglicky – plynule

Nabízíme

  • Plat
    30 000 - 40 000 Kč / měsíc
  • Typ odměny
    Odměna/Plat
  • Vzdálená práce
    Remote
  • Pracovní prostředí
    Moderní
  • Typ práce nebo projektu
    Moderní technologie

Jaké jsou benefity?

Even though we all work as freelancers, our contractors get to enjoy the perks of being an employee.

Think unlimited holiday days, learning benefits, hardware benefits, and more. 

Proč si vybrat tuto nabídku?

We're a team of dedicated, smart, and happy people. Our employees are passionate about our mission and determined to innovate at every opportunity. If remote work, flexible mindset, and curiosity are close to your heart, you are our person :).

Další informace o pozici

  • Typ smlouvy
    Freelancer
  • Typ pracovního úvazku
    Plný úvazek
  • Typ firmy
    Startup
  • Místo pracoviště
    Remote
  • Termín nástupu
    01.11.2021