- Work tightly with the account managers on planning the demos and trainings and on providing the follow up information after the demo to a client
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions, suggesting new features and functionalities based on the clients requirements
- Working on the best approach how to guide our client on analyzing their apps and on using Countly to do that
- Explore and work on workarounds and suggestions how to fulfill clients needs in the product
- Update our internal databases with information about technical issues and useful discussions with customers
- Explore each clients use case and industry in order to prepare as custom and useful demo as possible
- Share feature requests and effective workarounds with team members
- Willing to come up with own solutions and suggestions, to learn the product and understand it from a deeper perspective
- Fluency in the English language; demonstrated in communication and in writing skills
- Familiarity with data analysis
- Excellent organizational and problem-solving skills
- Computer science degree / related course
- 2+ years of experience in a Client Management, Customer Success, or similar roles
- Experience in working in the tech industry or on a tech-product
- Integrity, honesty, and adaptable working hours
- Ability to efficiently multitask and work within challenging deadlines.
- Ability to work independently, with little to no oversight, and as part of a team.
Co je potřeba
JazykyAnglicky – plynule
Plat30 000 - 40 000 Kč / měsíc
Typ práce nebo projektuModerní technologie
Jaké jsou benefity?
Even though we all work as freelancers, our contractors get to enjoy the perks of being an employee.
Think unlimited holiday days, learning benefits, hardware benefits, and more.
Proč si vybrat tuto nabídku?We're a team of dedicated, smart, and happy people. Our employees are passionate about our mission and determined to innovate at every opportunity. If remote work, flexible mindset, and curiosity are close to your heart, you are our person :).
Další informace o pozici
Typ pracovního úvazkuPlný úvazek
Countly is a product analytics solution and innovation enabler that helps teams track product performance and customer journey and behavior across mobile, web, and desktop applications.
Ensuring privacy by design, Countly allows you to innovate and enhance your products to provide personalized and customized customer experiences, and meet key business and revenue goals. Countly empowers companies of any size or location to grow their business by helping them securely process billions of data points every day in the cloud and on-premise.