Service Desk Analyst with Czech, English and Polish

Kabel 1 informační technologie s.r.o. Kadaň 40 000 Kč / měsíc nebo si řekni o víc
Do you want to work for the global IT department? Are you interested in dynamically developing IT technologies? Do you like meeting people from different countries and cultures?

The position requires you to be the single point of contact for users  for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in Service Desk system. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:

Managing the Service Desk  queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently

Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams

Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required

Co je potřeba

A good knowledge of Windows 10
Active Directory
Microsoft applications (including Office and Outlook/Exchange)
desktop and laptop hardware
software deployment technologies


Experience in a similar position is an advantage. ITIL support and delivery processes are an advantage


Very good language skills English
Czech and Polish C1 another language is an advantage (German
  • Úroveň
  • Vzdělání
  • Jazyky
    Česky – domluvit se Anglicky – domluvit se


  • Plat
    30 000 - 40 000 Kč / měsíc
  • Typ odměny
  • Pracovní prostředí
  • Typ práce nebo projektu
    Moderní technologie

Jaké jsou benefity?

Extensive trainings (technical and soft skills)

4 weeks of vacation

Meal vouchers, multisport card, language courses

Mobile phone with company tariff

And much more

Další informace o pozici

  • Typ smlouvy
    Interní pozice (HPP a další)
  • Typ pracovního úvazku
    Plný úvazek
  • Typ firmy
  • Místo pracoviště