Service Desk Analyst with Czech, English and Polish
HPP
Do you want to work for the global IT department? Are you interested in dynamically developing IT technologies? Do you like meeting people from different countries and cultures?
The position requires you to be the single point of contact for users for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in Service Desk system. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:
Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently
Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams
Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required
Co je potřeba
A good knowledge of Windows 10
Oracle
Active Directory
Microsoft applications (including Office and Outlook/Exchange)
desktop and laptop hardware
software deployment technologies
antivirus
remo
Výhodou
Experience in a similar position is an advantage. ITIL support and delivery processes are an advantage
Softskills
Very good language skills English
Czech and Polish C1 another language is an advantage (German
Italian
Dutch
French)
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ÚroveňJunior
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VzděláníSŠ
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JazykyČesky – domluvit se Anglicky – domluvit se
Nabízíme
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Plat30 000 - 40 000 Kč / měsíc
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Typ odměnyOdměna/Plat
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Pracovní prostředíModerní
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Typ práce nebo projektuModerní technologie
Jaké jsou benefity?
Extensive trainings (technical and soft skills)
4 weeks of vacation
Meal vouchers, multisport card, language courses
Mobile phone with company tariff
And much more
Zadavatel
Kabel 1 informační technologie s.r.o.Mladá dynamicky se rozvíjející společnost poskytující služby v IT a slaboproudých systémech
Kabel 1 informační technologie s.r.o.
Lípová 658, 43151 Klášterec nad Ohří,