Service Desk Analyst with Czech, English and Polish

The position requires you to be the single point of contact for users  for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in Service Desk system. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:

Managing the Service Desk  queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently

Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams

Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required