Junior Technical Business Analyst for a Norwegian IT company

• Assist with business analysis tasks such as gathering requirements from users, documenting functional specifications, and validating system behavior against business rules.

• Contribute to the root cause analysis by correlating technical logs with business process data to provide actionable findings.

• Act as the second line of support for our solution, handling incidents and service requests. Provide clear, timely communication to end users and stakeholders on incident status, workarounds, and resolutions.

• Support internal customer’s User Acceptance Testing and assist with basic training and onboarding sessions for new business users interacting with the platform.

• Contribute to our extending AI tools and be able to use and interact with AI agentic tools

About the team:

• 9 team members located in CZ, PL and NO 

• Agile 

About the project:

• The team is responsible for developing and maintaining an integration layer connecting internal bank systems with various internal and external applications.

Professional requirements:

• Basic understanding of RESTful APIs and willingness to learn API testing tools for troubleshooting.

• Position will require .NET/C# knowledge over time, so willingness to learn programming language on a basic level is a must.

• Ability to read and understand API specifications and written technical specifications with diagrams.

• Strong analytical and problem-solving mindset with attention to detail.

• Excellent communication skills (written and verbal) with the ability to explain technical issues to non-technical stakeholders and present analytical findings clearly.

• Intellectual curiosity and eagerness to learn new technologies, tools, and financial domain concepts.

• Customer-oriented attitude with a commitment to delivering high-quality support.

• Positive mindset and stress control are highly beneficial for your future success.

• English: intermediate high, both verbal and written.

Nice to have:

• Familiarity with ITSM/ticketing tools.

• Previous programming experience (as a hobby for example).

• Experience in banking software.

• Experience with Azure DevOps and Azure Portal.