Technical Support Specialist - 1st level

Homeoffice Remote HPP
EiBi Group s.r.o. Ostrava 50 000 Kč / měsíc nebo si řekni o víc
Would you like to develop yourself in an international company as IT support 1st level with options of further growth?

We are looking for a local first level IT support technician. You will be part of the EMEA IT support team and provide 1st level support to all users for the Ostrava/Prague office locally and the entire region remotely. 

The main responsibilities for the role:

  • Provide technical support for users in the EMEA region, their client computers running Windows and the local technical infrastructure
  • Set up new client computers or reinstall for further use
  • Provide IT related introduction training for new hires
  • Liaise with IT operation colleagues in order to resolve local issues, resolve tickets assigned within the IT helpdesk ticket system and escalate tickets as appropriate
  • Test and support implementation of new IT technologies

Further duties will include:

  • Report to the regional IT management about your activities
  • Take over other IT related duties as business requires it
  • Follow and enforce IT policies
  • Documentation

You may impress if you have experience with:

  • Customer facing or service position
  • Installation, configuration and maintenance of client hardware, operating systems (Windows) and applications
  • Network topologies, network protocols (TCP/IP, DNS, DHCP)
  • Fluent English

You should be able to handle technically:

  • OS Windows 10/11
  • MS Office Suite
  • HW systems support
  • Cloud computing (Office 365)

Nice to have:

  • Knowledge of Apple products
  • Vendor management 

Co je potřeba

  • Úroveň
  • Praxe
    1 rok
  • Vzdělání
  • Jazyky
    Česky – domluvit se Anglicky – domluvit se


  • Plat
    40 000 - 50 000 Kč / měsíc
  • Typ odměny
  • Vzdálená práce
    Homeoffice Remote
  • Pracovní prostředí
  • Typ práce nebo projektu
    Moderní technologie

Jaké jsou benefity?

  • International environment with daily usage of English
  • Time for self-development + other trainings
  • Flexible working hours + Home Office (most of the time)
  • 5 weeks of vacations
  • 3 Sick days
  • Attractive compensation package
  • Annual bonus
  • Cafeteria system, Lunch credit

Další informace o pozici

  • Typ smlouvy
    Interní pozice (HPP a další)
  • Typ pracovního úvazku
    Plný úvazek
  • Typ firmy
    Velká firma nebo korporace
  • Místo pracoviště
  • Termín pro odpověď do
  • Termín nástupu