Customer Success Partner

Creditinfo CEE s.r.o. logo

Creditinfo is looking for an energetic Service Manager to add to the Customer & Project management office team. Reporting to the Project Management Team Lead, the Service Manager will be accountable for service delivery of a set of IT and DA services and small to medium projects provided for both internal and external CICEE customers.

Úroveň
  • Junior
  • Medior
Pozice
Spolupráce
  • HPP
  • Homeoffice
Úvazek
  • Plný úvazek
Mzda
80 000 Kč / měsíc nebo si řekni o víc
Informace

Popis pozice

He/She will understand the client’s business well and acts as an interface for running services, represents the client within CICEE and drives improvements on behalf of the client.

 

SCOPE OF ROLE

  • Ownership of successful resolution of the client’s escalations and related communication towards the company
  • Management and coordination of client projects under 50 MDs (exceptions apply)
  • Definition and follow up on rolling 12-month roadmap with the clients
  • Ensures that agreed SLAs targets on delivered services are achieved or exceeded
  • Ensures service transparency (delivered service components shall match ordered quantities and vice versa)
  • Monthly client reports
  • Ensures that systems, process and methodologies are followed to allow effective monitoring, control and support of service/project delivery
  • Improve efficiency in invoicing and in non-centralized controlling
  • Provide a centralized review and prioritization for RFC
  • Controlling profitability of projects, services and clients
  • Budget definition and follow up for internal clients

 

RESPONSIBILITIES

  • Focus on client and understanding of its businesses
  • Management and coordination of small & medium projects
  • Definition and follow up on rolling 12-month roadmap with the clients
  • Provide a centralized review and prioritization for RFC
  • Assist with development of proposals
  • Ensure appropriate financial controls are in place
  • Review service provision against agreed SLAs with clients
  • Gain client‘s confidence, understanding of business processes and motivation
  • Understand business and client needs
  • Cooperate in identifying main areas for IT service improvement
  • Cooperate in executions of service improvement
  • Prepare and analyse service delivery reports for client
  • Coordinate the activities to consolidate client requirements for enhancements to business applications
  • Assist with development of proposals based on client requirements
  • To engage fully in the review process of IT services and the development of improvements plans

 

REQUIREMENTS

  • Understanding of project management principles (PMP/Prince2 methodologies understanding or certificate is a plus)
  • Orientation in Service Delivery and Service operation areas
  • Advanced knowledge of MS Office tools
  • Understanding of finance and credit risk management is a benefit
  • Exceptional leadership, strategic and relationship skills
  • Willingness to learn and develop on the job
  • Ability to adapt to ever changing conditions and client needs
  • Excellent oral and written communication skills.
  • Fluent English is a must
  • Willingness to travel around the world time to time
Mám zájem o tuto pozici

Zkušenosti Co požadujeme

  • Úroveň:
    Junior Medior
  • Praxe:
    1 rok
  • Vzdělání:
    SŠ VŠ

Pozice

Projektový asistent Projektový manažer

Základní dovednosti

MS Office tools

Výhodou

PMP/Princ2 Crediti risk management

Jazyky

Česky – domluvit se Anglicky – plynule

Práce u nás Co nabízíme

Jaké jsou benefity

A stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occasional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).

A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, language courses, training and conferences, multisport card, cafeteria, pension contribution, meal vouchers, free coffee and regular company events.

A modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).

Informace o pozici

Mzda 60 000 - 80 000 Kč / měsíc
Typ odměny Odměna/Mzda
Vzdálená práce Homeoffice
Pracovní prostředí Moderní
Typ práce nebo projektu Inovační projekty Transformační projekty
Typ smlouvy Interní pozice (HPP a další)
Typ pracovního úvazku Plný úvazek
Typ firmy Střední
Místo pracoviště Rohanské nábřeží 19, Praha - Karlín
Termín pro odpověď do 31.07.2025
Termín nástupu 01.08.2025
Mám zájem o tuto pozici Pozice se mi líbí, ale potřebuji víc peněz