2nd Level Support Engineer

Creditinfo CEE s.r.o. logo

Creditinfo is looking for a skilled and self-driven 2nd Level Support Engineer, who will diagnose and troubleshoot software problems in over 30 countries around the globe and help impact the lives of millions of people through our services.

Úroveň
  • Junior
  • Medior
  • Senior
Pozice
Spolupráce
  • HPP
  • Homeoffice
Úvazek
  • Plný úvazek
Mzda
80 000 Kč / měsíc nebo si řekni o víc
Informace

Popis pozice

JOB PURPOSE: As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.

 

RESPONSIBILITIES

  • Ensure all issues are properly logged
  • Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers
  • Perform standard configuration changes within applications
  • Closely collaborate with 1st Level and 3rd Level Support team
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals

 

REQUIREMENTS

  • .NET and C#
  • MS SQL or Oracle
  • Strong command of English language (both verbal and written)
  • Microsoft Windows Server OS and Networking

 

NICE TO HAVE

  • Knowledge of ITIL principles and processes
  • Experience with React, RabbitMQ and CouchBase
  • Strong analytical thinking and Problem-solving mindset

  

THINK WE'RE THE PERFECT MATCH? GET IN TOUCH

 

Mám zájem o tuto pozici

Zkušenosti Co požadujeme

  • Úroveň:
    Junior Medior Senior
  • Praxe:
    3 roky
  • Vzdělání:
    SŠ VŠ

Pozice

Podpora IT mimo škatulky

Základní dovednosti

.NET MS SQL ORACLE c#

Výhodou

ITIL React RabbitMQ Couchbase

Jazyky

Česky – domluvit se Anglicky – domluvit se

Práce u nás Co nabízíme

Jaké jsou benefity

A stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occasional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).

A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, language courses, training and conferences, multisport card, cafeteria, pension contribution, meal vouchers, free coffee and regular company events.

A modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).

Informace o pozici

Mzda 60 000 - 80 000 Kč / měsíc
Typ odměny Odměna/Mzda
Vzdálená práce Homeoffice
Pracovní prostředí Moderní
Typ smlouvy Interní pozice (HPP a další)
Typ pracovního úvazku Plný úvazek
Místo pracoviště Praha
Mám zájem o tuto pozici Pozice se mi líbí, ale potřebuji víc peněz