2nd Level Support Engineer

Homeoffice HPP
Creditinfo CEE s.r.o. Praha 60 000 Kč / měsíc nebo si řekni o víc
Creditinfo is looking for a skilled and self-driven 2nd Level Support Engineer, who will diagnose and troubleshoot software problems in over 30 countries around the globe and help impact the lives of millions of people through our services.

JOB PURPOSE: As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.

 

RESPONSIBILITIES

  • Ensure all issues are properly logged
  • Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers
  • Perform standard configuration changes within applications
  • Closely collaborate with 1st Level and 3rd Level Support team
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals

 

REQUIREMENTS

  • .NET and C#
  • MS SQL or Oracle
  • Strong command of English language (both verbal and written)
  • Microsoft Windows Server OS and Networking

 

NICE TO HAVE

  • Knowledge of ITIL principles and processes
  • Experience with React, RabbitMQ and CouchBase
  • Strong analytical thinking and Problem-solving mindset

  

THINK WE'RE THE PERFECT MATCH? GET IN TOUCH

 

Co je potřeba

.NET
MS SQL
ORACLE
c#

Výhodou

ITIL
React
RabbitMQ
Couchbase
  • Úroveň
    Junior Medior Senior
  • Praxe
    3 roky
  • Vzdělání
  • Jazyky
    Česky – domluvit se Anglicky – domluvit se

Nabízíme

  • Mzda
    60 000 - 60 000 Kč / měsíc
  • Typ odměny
    Odměna/Mzda
  • Vzdálená práce
    Homeoffice
  • Pracovní prostředí
    Moderní

Jaké jsou benefity?

stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occasional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).

A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, language courses, training and conferences, multisport card, cafeteria, pension contribution, meal vouchers, free coffee and regular company events.

modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).

Další informace o pozici

  • Typ smlouvy
    Interní pozice (HPP a další)
  • Typ pracovního úvazku
    Plný úvazek
  • Místo pracoviště
    Praha