2nd Level Support Engineer
JOB PURPOSE: As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.
RESPONSIBILITIES
- Ensure all issues are properly logged
- Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers
- Perform standard configuration changes within applications
- Closely collaborate with 1st Level and 3rd Level Support team
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
REQUIREMENTS
- .NET and C#
- MS SQL or Oracle
- Strong command of English language (both verbal and written)
- Microsoft Windows Server OS and Networking
NICE TO HAVE
- Knowledge of ITIL principles and processes
- Experience with React, RabbitMQ and CouchBase
- Strong analytical thinking and Problem-solving mindset
THINK WE'RE THE PERFECT MATCH? GET IN TOUCH
Co je potřeba
Výhodou
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ÚroveňJunior Medior Senior
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Praxe3 roky
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VzděláníSŠ VŠ
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JazykyČesky – domluvit se Anglicky – domluvit se
Nabízíme
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Mzda60 000 - 60 000 Kč / měsíc
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Typ odměnyOdměna/Mzda
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Vzdálená práceHomeoffice
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Pracovní prostředíModerní
Jaké jsou benefity?
A stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occasional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).
A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, language courses, training and conferences, multisport card, cafeteria, pension contribution, meal vouchers, free coffee and regular company events.
A modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).
Zadavatel
Creditinfo CEE s.r.o.Creditinfo provides intelligent information, software, and analytic solutions to manage risk and facilitate access to finance. Specializing in emerging markets around the world, we are the most widespread global partner in the provision of credit bureau data and credit risk analytics within our industry.
Creditinfo provides intelligent information, software, and analytic solutions to manage risk and facilitate access to finance. Specializing in emerging markets around the world, we are the most widespread global partner in the provision of credit bureau data and credit risk analytics within our industry. our values: RESPECT, INNOVATION, NO NONSENSE
